BOOKING GUIDE
What you can expect :
After we receive your booking enquiry, you get
a detail offer about availability, total costs and the cancellation
policies for the requested period.
Given that you entered a valid email address, you will receive an
answer within a few hours. However, due to different time zones
and weekends, this can be delay by up to 24-48 hours in some cases.
If room is available and you wish to confirm, you might be ask to
secure the booking by a deposit within 3 days. Please note, that
room availability sometimes change daily, especially during peak
seasons.
The deposit is usually between 10-30%. The balance to be paid either
direct at the hotel or 2 weeks before arrival. This depends on seasonal
policies by the hotels and all these details you will receive in
our email response.
For any deposit, you will receive an electronic payment receipt.
In case a balance payment is requested 2 weeks before arrival, you
will also receive an exchange voucher to be shown when check-in.
For pick-up service request, please re-confirm flight details before
arriving.
Never send credit card details by email or from unsecured websites
! Either use our secure
online payment page or send credit card details by Fax.
If you have to cancel a reservation, please do it as early as possible
by email or Fax. Deposits are usually non-refundable unless other
notice.
To make sure, that your email address is correct, we send an automatic
email to you after your enquiry arrive. If you don't get this auto-responder
within a day, please contact us. If you have problems in sending
this form, PRINT & FAX this form to our Reservation centre +66-2255-3109
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